Return Policy
Yelly Return Policy
At Yelly, we strive to ensure your complete satisfaction with every purchase. If you are not happy with your purchase, we’re here to help! Please read our return policy below:
Return Window
You have 30 days from the date of delivery to initiate a return. After 30 days, we unfortunately cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- It must be in its original condition, unused, and with all tags attached.
- It must be returned in the original packaging.
- A receipt or proof of purchase is required.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personalized or custom items
- Items marked as final sale
How to Initiate a Return
- Contact Us: Email our customer service team at [support@yelly.com] with your order number and reason for the return.
- Receive a Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
- Prepare Your Package: Safely pack the item(s) you wish to return along with the RA number.
- Ship Your Return: Send the package to the address provided in the RA email. You are responsible for the shipping costs unless the return is due to a defective or incorrect item.
Refund Process
Once we receive your return, we will inspect the item and notify you. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
If you need to exchange an item for a different size or color, please follow the same process as for returns. Refunds will be issued for returns, and you'll need to place a new order for the exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will provide instructions for returning the item and ensure you receive the correct product at no additional cost.
Contact Us
If you have any questions or concerns about our return policy, please reach out to us at [support@yelly.com] or call us at [Your Phone Number].
Thank you for choosing Yelly!